I swear people are getting more stupid. I know I’ve worked here for many years and maybe I’m just getting less forgiving but honestly I’m sure they are. I know not everyone can have a good understanding of computers and how they work but common sense? Most should have that. Below is the condensed version of the sort of conversations I have.
Me: If you click that, a menu should appear.
Them: Nothing happened.
Me: Nothing? Are you sure you clicked it?
Me: Really, really positive?!
Me: You’re sure?
Me: Well I don’t understand why nothings’s happening when you click that then…
Them: Oh, was I suppose to click on something?